Warranty


Skyward Telecom offers a Limited Warranty as a standard feature across all product lines. If any product fails due to a defect in materials or workmanship within limited warranty of original shipment, Skyward will, at its sole option, repair/replace the product or refund the original purchase price. To access this Limited Warranty, contact Skyward Telecom for a Return Material Authorization number and ship back the product to Skyward warehouse.


New Equipment: All new equipment comes with 3 month to 6 month vendor limited warranty. New equipment are defined as original products from original vendors, never been used before. Some scratching or copper rust might be seen on some modules, that may caused by carrying, inserting in/out from chassis during our in-stock and internal testing. In normal condition, the scratching and rust are very slightly. In case such occurrence happens, a picture will send to you first to obtain your confirmation before delivery to you.


Used Equipment: For all used equipment, our skilled technicians and rigorous Quality Assurance testing ensure all equipment operates in accordance with manufacturer’s recommended use. In the unlikely event you have a problem with your purchase, we’ve provided the security of our 90-Day Warranty.


Warranty Coverage: The Warranty is activated the date the item is delivered to you. The warranty covers the following:


Defective parts

Equipment malfunction

If you experience an issue with a defective part or the equipment’s operation during the warranty period, we will arrange for your equipment to be repaired or replaced (if a comparable item is available). If we do not have a comparable replacement, we will refund you for the cost of the purchase and arrange for return shipping.


This warranty does not apply to any failure of the Equipment as a result of misuse, abuse, accident, neglect or mishandling, lack of proper maintenance, environmental factors, improper installation or configuration, flood, fire or other natural disasters, physical damage, electrical issues such as lightning, power surges or incorrect electrical voltages, or improper modifications.


This warranty is only valid for the original purchaser of the Equipment (“Buyer”).


RMA Procedure


Please contact jack@skywardtel.com to get a RMA authorization number first. We reserve the right to reject returns without an authorization number.


1) Put the original packing slip in the package or make your own, including:

RMA number

Name

Address

Email address

Telephone number

Order number

Model and serial number of equipment

Reason for return or exchange

Write what you need if you want to exchange

2) Pack your return securely in the original packaging or your own packaging.

3) Ship the equipment back to our designated RMA return address.

4) Once we have received and processed your return or exchange we will send an email to notify you.


Unauthorized Return


All returns require a Return Merchandise Authorization (RMA) number. We will not accept any return without the RMA number. The package will be returned at the sender’s expense.


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